Privacy Policy

1. Information We Collect

When you contact us, request a sample, or place an order, we ask for your name, business email address, phone number, company name, and the nature of your inquiry. If you purchase a report, our payment processor handles billing details. We never store credit card numbers directly on our servers.

When you browse our site, our web server automatically logs basic technical data: your IP address, browser type, the pages you visited, and the time of your visit. We use Google Analytics to understand which content is most useful and how visitors move through the site. This data is aggregated and does not identify you personally.

2. Cookies

We use cookies. Some are essential for the site to work properly, such as the session cookie that keeps your account active during a visit. Others are analytics cookies that help us understand traffic patterns and improve page content.

You can turn cookies off in your browser settings. Be aware that some parts of the site may not function as expected if you do. We do not use cookies to build advertising profiles or share data with ad networks.

3. How We Use Your Information

Contact details you submit are used for three purposes: responding to your inquiry, processing your order, and sending you the reports or samples you requested. If you opt in to our newsletter, we send periodic market intelligence updates. You can unsubscribe at any time by clicking the link at the bottom of any email, or by emailing info@excellenceresearch.com.

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We share data only with service providers (email delivery, payment processing, analytics platforms) who are contractually bound to keep it confidential and use it only to perform services for us.

4. Data Security

Our site runs exclusively over HTTPS. Form submissions are encrypted in transit. Report download links are access-controlled and expire after a set period. We store customer records in secured, access-restricted systems with regular security audits.

No internet transmission system is perfectly secure, and we cannot guarantee absolute protection. However, we take reasonable technical and organizational measures to protect the data we hold, and we notify affected users promptly in the event of a breach that puts personal data at risk.

5. Your Rights

You have the right to know what information we hold about you, to request a correction if something is wrong, and to ask us to delete your record. Email info@excellenceresearch.com with the subject line "Data Request" and we will respond within 5 business days.

If you are located in the European Economic Area, you have additional rights under GDPR including data portability and the right to lodge a complaint with your national data protection authority.

6. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any third-party site you visit through a link on our platform.

7. Children's Privacy

Our services are intended for business professionals and are not directed at anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our site, contact us and we will delete it promptly.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we do, we update the "Last updated" date at the top of this page. Your continued use of excellenceresearch.com after an update means you accept the revised policy. If we make material changes, we may also notify you by email if you have an active account with us.